Terms and Conditions
The What’s Cooking team aims to make all shopping experiences, either in store or online to be worry free. This document contain the Terms and conditions under which What’s Cooking will provide online sales and service and also participation in the Cook’s Club rewards program.
If you have any further queries in regards to these Terms and Conditions please contact us at sales@whatscooking.net.au and our service staff will be happy to provide more information and assistance.
Electronic Direct Mail (EDM) and Social Media Posts
Errors and Omissions Accepted
Safe and Secure
Our website uses Payment Express and Paypal and accepts MasterCard and VISA, Afterpay and Zippay, Google Pay. This site uses the latest in encryption software to protect any card information in our control.
We do not hold or store any credit card information. Please see our Privacy Policy for further information.
Delivery
Delivery is determined by tour postcode address and will be calculated once you put your postcode into the shipping details at the Checkout. We ship to Australian street postal addresses ONLY (PO Boxes and parcel Lockers included) and do not offer overseas shipping. We use Australia Post, Aramex and Couriers Please to ship all goods.
We endeavour to ship as soon as possible after ordering however we do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delivery dates. If the order is urgent please contact us and we will discuss options. All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information.
If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local Australia Post guidelines apply.
Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the Australia Post rate for re delivery.
Purchasing Online
Free Shipping on Orders over $100 to all states. Northern Territory Excluded from free delivery. We will endeavour to have the item invoiced and shipped within 24 hours from ordering. Business days are considered to be Mon- Fri unless they fall on a NSW public holiday.
All product information on the What's Cooking website is provided in good faith as being accurate at the time of entry and aim to accurately represent all products particularly colour and finish in images. We endeavour to ship as soon as possible after ordering however we do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delivery dates. If the order is urgent please contact us and we will discuss options.
All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information. If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local Australia Post guidelines apply.
Any items returned to us undelivered due to delivery refusal, non-collection, or incorrect address, will be charged at the Courier rate for redelivery.
You can track your delivery via your order on our website as well as tracking information via email.
All orders will receive free shipping over $100 (excluding Western Australia and Northern Territory)
See our Shipping Policy for fixed rate shipping based on location.
Items Purchased Online - Returns and Damages
We want you to be happy with your purchase and so we offer the following returns policies. Damaged or Faulty Goods
What’s Cooking will replace any items damaged in transit. In order to claim these items you must email us at sales@whatscooking.net.au within 48 hours of the delivery being made with a photo of the damage. We will organise a replacement and will advise on the return of the damaged goods, which will be send back at our cost.
Under the Trade Practices Act you are entitled to choose a repair, exchange or a non expiry credit note if products you have purchased are faulty, unfit for the product’s intended or advertised purpose or different from the description or specifications presented. In this situation please contact us on sales@whatscooking.net.au and we will assist you with the claim.
Where items are sold under a manufacturer’s warranty we will liaise with the manufacturer to solve any issues.
Refund Policy & Change of Mind for Online purchases
In addition to your legal rights we offer a 30 return option if you change your mind or make an incorrect choice for items purchased. Returning these items will be at your cost, and you may choose an exchange or non expiry credit note of the items. The conditions of this return are as follows (i) Item purchased was not a Sale Item (ii) The item must be unused and in as new condition and saleable.(iii) The items must be in the original, undamaged packaging.
Please contact us on sales@whatscooking.net.au to arrange a return. Items may be returned to any of our stores under the same conditions.
Refund Policy & Change of mind for in store purchases
If you change your mind for any purchase in store we offer a 30 day exchange or a non expiry credit note provided (i) Item purchased was not a Sale Item (ii) The item must be unused and in as new condition and saleable.(iii) The items must be in the original, undamaged packaging.
We do not offer refunds for any items on sale or clearance. By Law you are entitled to a refund, repair or exchange on any items that are (i) faulty (ii) unfit for intended use (iii) different from the description or specification presented. To obtain a refund or exchange you must provide a proof of purchase.
Privacy Policy
To View the What’s Cooking Privacy Policy please click here
Disclaimers
What’s Cooking Online endeavors to provide a site with accuracy, security, and integrity. In using and transacting on the website you agree that What’s Cooking is not liable for any error, virus or harmful links that may occur.
What’s Cooking Online does not warrant that your use of the network or the information contained will be free of error, or that the network or server that supports the website and its contents to you will remain free of viruses or other harmful elements.
What’s Cooking and its employees make no representation or guarantee as to the reliability, accuracy, or totality of the information on this site, and by visiting this site you agree that neither What’s Cooking nor its employees will be liable for any errors or omissions in the information contained on this site. When ordering products from this site, you accept all responsibility for selecting a product that is suitable for your purposes.
What’s Cooking Now Pty Ltd is the legal company trading as whatcooking.net.au
Cook’s Club
The Cook’s Club is the What’s Cooking Rewards program.
A Cook’s Club member once signed up will receive a point for every Dollar spent in store or online, once they accumulate 200 points they will be issued a $10.00 reward. This reward will appear as a credit on the next purchase. In addition we will occasionally run Promotions exclusive to the Cook’s Club Members, which may include increased points, bonuses, exclusive or early access, discounts or gifts.
A regular newsletter will keep Cook’s Club Members aware of Sales, Specials, new products, and upcoming in store events.
The Cooks Club is open to all customers and is free to join. Members will earn 1 point for each dollar spent unless a promotion is run that offers additional points.
Points are available to earn on all purchases made online at www.whatscooking.net.au and in store at all What’s Cooking Stores. Rewards can be redeemed Online at check out and in all What’s Cooking Stores regardless of where they were earned. Vouchers must be redeemed in full in one transaction in $10.00 units and are not transferable for Cash or store credit. 200 accumulated Points will earn the Member a $10.00 reward voucher. What’s Cooking will from time to time advise customers of specials, promotions, events and new product via email. A Member can opt out of the Cooks Club at any time
Exclusions
Unless specifically excluded Cook’s Club reward Points can be earned in conjunction with other promotions.
Only ONE club Member can be added to a single transaction. Reward Points cannot be earned on Laybys.
A customer must advise the store staff PRIOR to the sale commencing that they are a Cook’s Club Member as sales cannot be added after final processing.
Points are earned on the scanned price of the item. Cooks Club Points are not available on Internet Price Matched items or items discounted due to damage or faults.
What’s Cooking reserve the right to exclude clearance items from earning points. Should a Reward Voucher purchase be refunded the value of the voucher will be returned to the member’s account and the residual amount refunded to the cash or EFTPOS (as per the original sale)
The rewards voucher is NOT available on the first transaction even if it is over $200 and will be available for use after 24 hours.
Price Matching
We do Price Match products that are in stock and available to add to cart on any website that has a physical store you can go into or a website that if you ship you order online it will still be lower when shipping is calculated. We do not Price Match private listings, Amazon, Catch or Kogan. Please send all price matching to sales@whatscooking.net.au to view and wait for a response or come into any What’s Cooking store.
Purchasing Online
The What’s Cooking team aims to make all shopping experiences, either in store or online to be worry free. This document contains the Terms and conditions under which What’s Cooking will provide online sales and service and also participation in the Cook’s Club rewards program.
Safe and Secure
Our website uses the latest in encryption software for your protection. This site does not hold or store any credit card information. Please see our Privacy Policy for further information. We accept the following payment methods:
Payment Express Secured by Visa for MasterCard, VISA and Amex credit card purchases, PayPal for checkout with PayPal accounts, Zippay for checkout with Zippay accounts, AfterPay for checkout with AfterPay accounts
Register and log in
Cooks Club members who signed up in store can earn and redeem cooks Club points online. Login using your email address in the username and password field. Please see Cooks Club under Terms and Conditions for further information. All product information on the What's Cooking website is provided in good faith as being accurate at the time of entry and aims to accurately represent all products particularly colour and finish in images. Errors and omissions accepted.
Where is my order?
We endeavour to have your order packed and shipped within 2 business day from placing the order. Business days are considered to be Mon- Fri unless they fall on a NSW public holiday. You will receive an email with tracking details from What’s Cooking once your order has been dispatched.
Please check your spam folder if you have not received your tracking details via email. Tracking details can be requested via email to sales@whatscooking.net.au. Please clearly state your name, your order # or customer code as reference
Delivery
We do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delayed delivery. If the order is urgent please contact us and we will discuss options. All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information.
If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local freight courier guidelines apply. Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the quoted courier rate for redelivery.
Shipping cost is determined by your postcode and will be calculated once you put your postcode into the shipping details at the Checkout. Overseas shipping is not available at this stage. We use Australia Post, Couriers Please & Aramex to ship your order.
