Free delivery FREE SHIPPING ON ORDERS OVER $100* See T&C's TRACK YOUR ORDER

When will I receive my order?

  • Due to the current volume of orders, our fulfilment time is longer than normal. Please allow 1-5 days for your order to be fulfilled before being posted. Australia Post is also experiencing higher than normal volumes and has advised longer delivery times than normal.. 

  • Where is my order?

    • Due to high volume, we endeavour to have your order packed and shipped within 1-3 business days from placing the order. Business days are considered to be Mon- Fri unless they fall on a NSW public holiday. 

    • You will receive Australia Post tracking number via email from noreply@notifications.auspost.com.au once your order has been dispatched and will be able to check its status directly with Australia Post. Please check your spam or junk folder if you have not received your tracking details.  You can track your order with your Australia Post tracking.

    • Track your order HERE 


    • Tracking details can be requested via email to sales@whatscooking.net.au. Please clearly state your name, your order #  or customer code as reference
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    • Purchasing Online 
    • All product information on the What's Cooking website is provided in good faith as being accurate at the time of entry and aim to accurately represent all products particularly colour and finish in images. We endeavour to ship as soon as possible after ordering however we do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delivery dates. If the order is urgent please contact us and we will discuss options.

    • All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information. If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local Australia Post guidelines apply.Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the Australia Post rate for redelivery.You can track your delivery via Australia Post Tracking service at www.auspost.com.au/track   

    • Delivery
      Delivery is determined by tour postcode address and will be calculated once you put your postcode into the shipping details at the Checkout. We ship to Australian street postal addresses ONLY (no post boxes please) and do not offer overseas shipping. We use Australia Post to ship all goods. We endeavour to ship as soon as possible after ordering however we do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delivery dates. If the order is urgent please contact us and we will discuss options. All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information.

    • If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local Australia Post guidelines apply.

    • Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the Australia Post rate for re delivery.


    • Returns and Damages

    We want you to be happy with your purchase and so we offer the following returns policies.

    Damaged or Faulty Goods

    What’s Cooking will replace any items damaged in transit. In order to claim these items you must email us at sales@whatscooking.net.au within 48 hours of the delivery being made with a photo of the damage. We will organise a replacement and will advise on the return of the damaged goods, which will be send back at our cost.

    Under the Trade Practices Act you are entitled to choose a repair refund or exchange if products you have purchased are faulty, unfit for the product’s intended or advertised purpose or different from the description or specifications presented. In this situation please contact us on sales@whatscooking.net.au and we will assist you with the claim. Where items are sold under a manufacturer’s warranty we will liaise with the manufacturer to solve any issues.

     

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